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Membership Terms & Policies 

These Terms & Conditions apply to all FLOW Studios membership plans. By purchasing a membership, you agree to the terms outlined below. 

 Membership Overview

1.1 FLOW memberships provide a fixed number of class credits each month, depending on the tier selected. 
1.2 Memberships require a minimum initial commitment of three (3) consecutive months. 
1.3 After the initial 3-month period, memberships continue on a monthly rolling basis until cancelled. 
1.4 Membership credits renew on your billing date each month. 

 

  1. Class Credits

2.1 Credits are valid only within the billing cycle in which they are issued. 
2.2 Credits do not roll over to future months. Any unused credits expire at the end of each billing cycle. 
2.3 Credits are non-refundable and non-transferable. 
2.4 Credits may not be shared between clients. 

 

  1. Booking Window

3.1 Members have the same booking window as class-package clients. 
3.2 FLOW Studios does not guarantee availability in specific classes, time slots or with specific instructors. 
3.3 To maximise your chances of securing your preferred sessions, we recommend booking early and joining waitlists where available. 

 

  1. Class Cancellations & Credit Returns

4.1 If you cancel a class outside the studio’s standard cancellation window (e.g., 12 or 24 hours), your credit will be returned for use within the same billing cycle. 
4.2 If a class is cancelled inside the late-cancellation window, or you do not attend, the credit will be forfeited. 
4.3 Credits returned from future bookings (e.g., classes booked ahead of time) will always return to the billing cycle they were originally taken from. 

 

  1. Switching From Class Packages to Membership

5.1 If you hold an active class package and move to a membership, FLOW Studios will roll any remaining package credits into your first month’s membership. 
5.2 Rolled-over credits are valid only within the first month of membership. 
5.3 After the first month, the no-rollover policy applies. 

 

  1. Membership Freezes (Pauses)

6.1 Memberships may be frozen only after the initial 3-month minimum commitment has been fulfilled. 
6.2 Members may freeze their membership for a minimum of one full billing month. 
6.3 A maximum of two freezes per calendar year is permitted. 
6.4 A minimum of 7 days’ notice before your next billing date is required to freeze a membership. 
6.5 Freezes cannot be applied retrospectively. 
6.6 During a freeze: 

  • No payments are processed 
  • No credits are issued 
  • No class bookings may be made 
    6.7 Any unused credits at the point of freezing will expire and cannot be reinstated. 

 

  1. Membership Cancellations

7.1 Memberships may be cancelled after the initial 3-month commitment period. 
7.2 After the initial commitment, cancellations require 7 days’ notice before the next billing date. 
7.3 Cancellations must be submitted in writing via email or through your FLOW account. 
7.4 Memberships cannot be cancelled while frozen — the membership must be active to process a cancellation. 
7.5 No refunds will be issued for partial months or unused credits. 

 

  1. Payment & Billing

8.1 Membership fees are collected automatically each month via your chosen payment method. 
8.2 If a payment fails, FLOW Studios may suspend your membership and booking privileges until payment is resolved. 
8.3 Prices may be reviewed and updated periodically. Members will be given at least 30 days’ notice of any changes. 

 

  1. Fair Use & Studio Etiquette

9.1 Repeated no-shows or late cancellations may result in suspension of booking privileges. 
9.2 FLOW reserves the right to adjust booking privileges if behaviour repeatedly prevents fair access for other clients. 
9.3 Members must arrive on time, use equipment safely, and follow instructor guidance at all times. 

 

  1. Health & Safety

10.1 Clients are responsible for disclosing any injuries, medical conditions, or relevant health concerns before participating in classes. 
10.2 FLOW Studios may refuse participation if an instructor believes a class is unsuitable or unsafe for a client. 

 

  1. Changes to Terms

11.1 FLOW Studios reserves the right to update these Terms & Conditions at any time. 
11.2 Any significant changes will be communicated to active members with reasonable notice.