--- title: Class Cancellations & Amendments Policy | Fair Notice & Refunds | FLOW description: Review our 24-hour cancellation policy for class bookings, how to manage changes, and the importance of notifying us if you cannot attend. --- [Skip to content](https://flowreformerstudio.co.uk/class-cancellations-amendments-policy-fair-notice-refunds-flow#main-content) [![Flow White smaller 145 x 170px-2](https://flowreformerstudio.co.uk/hs-fs/hubfs/Flow%20White%20smaller%20145%20x%20170px-2.png?width=145&height=170&name=Flow%20White%20smaller%20145%20x%20170px-2.png)](https://flowreformerstudio.co.uk) - [About](https://flowreformerstudio.co.uk/about) - [FLOW Instructors](https://flowreformerstudio.co.uk/meet-the-instructors-flow-studio) - [Timetables](https://flowreformerstudio.co.uk/timetables) - [Bingham Timetable](https://flowreformerstudio.co.uk/timetable-bingham) - [Bottesford Timetable](https://flowreformerstudio.co.uk/timetable-bottesford) - [Grantham Timetable](https://flowreformerstudio.co.uk/timetable-grantham) - [Pricing](https://flowreformerstudio.co.uk/pricing-structure) - Studios - [Reformer Pilates Bingham](https://flowreformerstudio.co.uk/reformer-pilates-in-bingham) - [Reformer Pilates Bottesford](https://flowreformerstudio.co.uk/reformer-pilates-in-bottesford) - [Reformer Pilates Grantham](https://flowreformerstudio.co.uk/reformer-pilates-in-grantham) - [Courses & Events](https://flowreformerstudio.co.uk/courses) - [2027 Retreats](https://flowreformerstudio.co.uk/flow-algarve-retreats) - [Instructor Training](https://flowreformerstudio.co.uk/instructor-training) [Pricing](https://flowreformerstudio.co.uk/pricing-structure) [Book a Class](https://flowreformerstudio.co.uk/book) English - United Kingdom This is a search field with an autosuggest feature attached. - There are no suggestions because the search field is empty. # Class Cancellations & Amendments We understand that plans change. To help keep our classes running smoothly and give everyone a fair chance to attend, please take a moment to read our cancellations and amendments policy below. Our aim is always to be fair, supportive, and transparent while also protecting the spaces you book and the small-group nature of our classes. --- ## Our 24-hour cancellation policy We operate a **24-hour cancellation policy** for all classes. - cancellations made **more than 24 hours before the start of your class** → your credit will be automatically returned according to your pass or membership type - cancellations made **within 24 hours of the class** → the session is **charged/lost** and no credit is returned This policy helps us manage small class numbers, instructor availability, and waitlists fairly. --- ## How to cancel or amend a booking All cancellations and amendments must be made through our [**online booking system: Gymcatch**](https://gymcatch.com/app/provider/3295). This is important because Gymcatch: - automatically manages **credits and passes** - releases spaces to clients on the **waitlist** - keeps your account completely **up to date** - prevents errors or delays with refunds ➡️ **We’re not able to process cancellations, credits, or refunds via personal messages, email, text, WhatsApp, or social media.** Please make any changes directly in **Gymcatch**. --- ## Can I move my booking to another class? Yes — as long as it’s **more than 24 hours before your class**. Simply: 1. log in to [**Gymcatch**](https://gymcatch.com/app/provider/3295) 2. cancel your current class 3. use your returned credit to book another suitable session Within 24 hours of the class start time, bookings can’t be moved, transferred, or credited. --- ## No-shows If you do not attend a booked class and do not cancel: - the class is recorded as a **no-show** - the session fee or credit is **not refunded or returned** No-shows also prevent others from taking the space, so please cancel if you can’t make it — even if it’s last minute. --- ## Waitlists If a class is full, you can join the **waitlist** in Gymcatch. If a space becomes available: - Gymcatch automatically allocates the place - you’ll receive a **notification** - normal cancellation rules then apply from the time you receive the place #### Award-Winning Reformer Pilates Studios in Bingham, Bottesford & Grantham 📍 **[Bingham](https://share.google/ZboDwkGf2fK3Su1lC):** 3 Cabourn House, Station Street, NG13 8AQ  📍 **[Bottesford](https://share.google/7uMcCoIoBytkyEHSH):** 12A Queen Street, Bottesford, Nottingham, NG13 0AH 📍 **[Grantham](https://share.google/xsPfVb00b1z6vH3pd):** The Keep, The Old Barracks, 41 Sandon Road, Grantham, NG31 9AS ✉️ [hello@flowreformerstudio.co.uk](mailto:hello@flowreformerstudio.co.uk) 📞 07768 623 478   ![2025 Badge V2 - FLOW Reformer Studio](https://flowreformerstudio.co.uk/hs-fs/hubfs/2025%20Badge%20V2%20-%20FLOW%20Reformer%20Studio.png?width=85&height=74&name=2025%20Badge%20V2%20-%20FLOW%20Reformer%20Studio.png)    ![Muddy\_Stilettos\_Finalist\_Flow](https://flowreformerstudio.co.uk/hs-fs/hubfs/Muddy_Stilettos_Finalist_Flow.png?width=80&height=80&name=Muddy_Stilettos_Finalist_Flow.png) ##### Get Started - [BOOK A CLASS](https://flowreformerstudio.co.uk/book) - [PACKAGES & PRICING](https://flowreformerstudio.co.uk/book#/packages) - [FLOW Bingham Timetable](https://flowreformerstudio.co.uk/timetable-bingham) - [FLOW Bottesford Timetable](https://flowreformerstudio.co.uk/timetable-bottesford) - [FLOW Grantham Timetable](https://flowreformerstudio.co.uk/timetable-grantham) - [About FLOW Reformer](https://flowreformerstudio.co.uk/about) - [Gallery](https://flowreformerstudio.co.uk/reformer-pilates-studio-transform-your-body-check-out-our-gallery) ##### Support - [FLOW BLOG](https://flowreformerstudio.co.uk/flow-reformer-studio-blog) - [Class Cancellations & Amendments](https://flowreformerstudio.co.uk/class-cancellations-amendments-policy-fair-notice-refunds-flow) - [Terms & Conditions](https://flowreformerstudio.co.uk/membership-terms-and-conditions) - [Cookie Policy](https://flowreformerstudio.co.uk/cookies-policy) - [FAQs](https://flowreformerstudio.co.uk/frequently-asked-questions-flow-reformer-pilates-bottesford) - [Contact](https://flowreformerstudio.co.uk/contact)